Refund policy

Return & Exchange Policy

We have a 30-day return policy, meaning you have 30 days from the date of delivery to request a return. We will provide a prepaid return shipping label. Returned items must be shipped within 5 business days after receiving the return label.

All orders placed through the Texas Eclipse Outfitters online store are eligible for returns, including sale items, purchases made with discount codes, made-to-order products, personalized products, and gift cards. The 30-day return window and item-condition requirements below apply.

Items must be unwashed, unworn or unused, with tags, and in their original packaging. You'll also need the receipt or proof of purchase.

We cannot process returns for items purchased outside of the Texas Eclipse Outfitters online store. For such items, please handle returns or exchanges through the original place of purchase.

To initiate a return or exchange, contact us at hello@texaseclipseoutfitters.com or use our Contact Us form.

Exchanges

The quickest way to receive the item you want is to submit the form at https://texaseclipseoutfitters.com/pages/returns-exchanges. We'll process your exchange promptly and provide a free return shipping label for the original item.

Exchanges have no restocking fee. All exchanged items ship free to addresses within the United States.

Returns

We gladly accept returns of unwashed, unworn items for store credit or a refund to the original payment method. A $7 restocking fee applies to returns, whether you choose store credit or a refund to your original payment method. Exchanges have no restocking fee. Initial shipping and handling charges are non-refundable unless an item arrived damaged or defective.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing justification. The item must be returned in its original condition, unworn or unused, with tags, packaging, and proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and inform you of the approval status. If approved, refunds are automatically processed to your original payment method within 10 business days. Bank or credit card processing times may vary.

If more than 15 business days have passed since your refund was approved, please contact us at hello@texaseclipseoutfitters.com.